We will always strive for sustainability and being environmentally conscious as a company. Online returns are unfortunately a growing environmental problem. Our goal is to be as clear as possible in our product information to help reduce the number of returns we receive. Please reach out if you have any questions, comments, or feedback on how we can improve.

How to Request a Refund

If your purchase doesn’t fit or isn’t what you expected, we have a 30-day return policy. You have 30 days after receiving your item to request a return. Please read below for more information on how to return your item(s) to us:

1. You have 30 calendar days from the date you receive your purchase to make a return
2. Visit your customer account here: https://shopify.com/72693678402/account to begin the return process
3. The returned item(s) must be unwashed, unused, and undamaged
4. The customer pays the return postage
5. The customer is responsible for ensuring the package is not damaged or lost when returning item(s) to us

If your return is due to a sizing issue and you would like to purchase a different size – we will provide free shipping for your new order

We will refund the purchase price of your unused and undamaged garments, less the return shipping charges. Your money will be returned to the original form of payment. Please keep in mind it may take your bank or credit card company up to 10 business days to process the refund.

Gift Cards
Unfortunately, we do not offer refunds on gift card purchases.

Damages and issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges. Instead, you may return your item. Once your return is accepted, please purchase the new item separately.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Once approved, you will be refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at: hello@nunuyapparel.com or you may call or text us at 503-607-8458 - we are always here to help.